Inteq — "The software layer is where automation investment is won or lost"
Inteq sales director Jon Roberts argues that hardware-first projects — where each system is integrated as an "island" — collapse under compounding complexity, while a software-first model with WES designed in from day one makes the hardware interchangeable. A fashion retailer the firm supported tripled returns put-away rates and doubled picking efficiency with AMRs, and now processes 99% of returns within 24 hours.
Source: Robotics & Automation News Jul 18, 2026